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Student Loan News & Updates
Important federal student loan rule changes, deadlines, Department of Education developments, and borrower alerts.
Student Loan Servicer Errors: Why Your Balance May Be Wrong
Many borrowers pursuing Public Service Loan Forgiveness (PSLF) eventually discover something alarming: their qualifying payment count appears to be incorrect or incomplete. Borrowers whose loans are serviced by MOHELA, the federal servicer responsible for PSLF accounts, sometimes report missing qualifying payments, incorrect counts, or delays in updating their records. In many cases the issue is not that PSLF eligibility has been lost. Instead, the problem often involves serv
Anthony Perano
2 min read
Student Loan Balance Disappeared? Servicer Errors and Loan Deletions Explained
Many borrowers log into their student loan account and suddenly see something shocking: Their loan balance is gone. Sometimes the account shows $0 owed or the loan simply disappears. In most cases this does not mean the loan was forgiven. Student loan balances can temporarily disappear for several reasons, including servicer transfers, consolidation, account corrections, or system errors. Understanding what happened is important before assuming the debt is gone. Why Student L
Anthony Perano
2 min read
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